Triumph Roofing

Jared made me feel comfortable and safe. As a single women it is sometimes scary to find reliable and honest people to help with home repairs. Triumph Roofing came highly recommended and I am glad for it. Throughout the process I was given reassurance and confidence that they would do what was right and fair but still leave the decision power in my hands.

This is a great company to work with. We have done many projects with Brad and his team and look forward to more to come!

I have been putting off my review of Triumph because I have been hoping they would take the many opportunities I've given them to fix the issues that they've created with my roof and house repair. Poor communication coupled with incomplete and incorrect repair has created a very poor experience for me. I would not use this company if you want a job done correctly or in a reasonable amount of time. A job they told me would be done in three weeks has taken two months and is still unresolved. I am a single woman and my house is small, so I assume they give preference to larger jobs. I am disappointed as they come highly recommended, and do hope that others have a better experience.

Contacted Chris Wander regarding several items: Repair gate on wooden fence, repair hail damage on roof, and installation of gutters around the whole house. I'll first go over my experience with Chris Wander, and then go over my experience with all 3 jobs I contacted him for.

My overall experience with Chris Wander was positive, although I deduct a few points because he was very unavailable (sometimes weeks at a time). I understand he had reasons (busy, etc). But when doing business with a company for this many tasks, I like quicker turnaround times. It was frustrating at times not hearing from him. My only recommendation for him would be to stay more in touch with customers, and if he's too busy or absent, to have other sales associates at Triumph step in to help out and contact me. I don't mind working with multiple people if it makes things more productive and efficient.

Fence Gate Repair:

Wood planks were loose and gate felt like it would come apart before too long. Work was done as requested, however there were cracked boards that were not replaced. I brought up the issue to Chris Wander and he assured me they would send a guy back to fix it. This never happened. So for this job, I am somewhat disappointed but they fixed the majority of the issues. Small detail items like this getting missed make me feel like they just want to move on to the next job and get more money, but have no interest in building customer relationships by exceeding expectations.

Roofing Replacement (Hail Damage):

Roof was aged (13 years) and due for complete replacement also due to hail damage. Chris Wander was very helpful planning for this and getting things set up. Repair was completed in a day. An old satellite dish on the roof was removed, but the workers left holes that they did not fix. The city inspector failed the inspection because of this. I notified Chris and they had them come out to fix the problem a week or so later. Overall I am satisfied with the work they did.

Gutter installation on whole house:

Since they were already doing the roofing, I wanted gutters installed around the whole house. Again, I contacted Chris Wander for this. As with the other projects, he was helpful and had a third party contractor come in to do the work. I was not home during the work, but I came home and it was completed. As far as I can tell, they did a stand-up job on the gutters. I can tell they paid attention to detail and did a great job.

As a realtor, I often have to get contractors out on short notice to beat contract deadlines. Clint came out and gave us an estimate within 24 hours. His bid was very competitive and his assessment of the roof was very fair without trying to upsell us on a new roof, even though it was an older one. He also gave me a good explanation of the repairs that I could understand. I really appreciate dealing with honest contractors and hope to work with them again in the future.

I can't say enough about Brad and his team. They put a roof on our home back in 2017 and although that experience was not exactly what I expected (not his fault) he has continued to come by PERSONALLY and check on our roof. If it needs any tune-ups, he sends one of his team members. Heath is also amazing- they are both personal and have great customer service skills, making sure they are not only providing a great product but cultivating the relationship to make sure they have customer retention in the future. So many companies forget this step and Triumph Roofing is getting it RIGHT! Thank you guys for taking care of us.

As far as using them for a roofing company, it is fine. The work was timely and well done. But as far as a subcontracting company for insurance claims, I wish I would have used someone else. Very slow at returning calls (if at all) and after getting only part of the work done, I had to terminate our working together to find alternative ways to complete the insurance approved repairs. Working with this company has been very frustrating and I would not recommend them or their services to anyone.

My wife and I had just purchased our first home in flower mound and needed some minor work done on our chimney. David came out and gave us an honest estimate of how much it would cost to secure the chimney. While he was out he also gave us estimates on side gutters as well. I was extremely happy with how honest David was with the chimney construction. We ended up getting the chimney secured and side gutters for a fair price. Though the work that was done was great, I cannot state how happy I was with triumphs customer service. Both David and Brad provided me with fast response time and even followed up a month after to see if I was still happy with the results. I definitely recommend triumph for any roof work that needs to be done in the dfw area!!

We had our roof replaced over a year ago and are still trying to finalize our last payment. My husband requested an itemized bill many times and we never received one. Instead They sent us a copy of the insurance adjuster's statement along with a collection notice for the final payment. Imagine our surprise and shock when we received that over a year later. My husband spent several months emailing and calling an employee who was quite rude and was positive she was right and we were wrong. We finally got it worked out and received an apology from the employee who admitted she thought we were wrong during the whole negotiation and had been rude to us. We were emailed a final payment that we agreed with just before Christmas.
We waited to receive our bill and statement so we could finally put this to rest. When we never received one my husband called and was told the employee we had been dealing with had walked out the door in mid January. We are starting from the beginning with yet another person and an entirely new balance for the fourth time. We are pleased with the roof, but not the runaround regarding the settling of our bill and amount.

Salesman Clint was a nice guy and I feel trustworthy, but the job itself was a folly. I had a leak over master bath with the old roof that I was assured would be fixed with the new roof but it's actually worse now. The billing, although resolved in the end, was a little bit weird because my insurance received invoices for repair work that was not completed by Triumph. The crew they sent out was clearly not affiliated with the company, one of the guys fell off my roof and when the paramedics showed up the crew had to ask me who I hired to do the roofing job because none of them knew. Also, they dropped an old satellite dish from my roof onto an AC unit and they completely crushed 2 of my gutters drain pipes flat that I will have to replace. I wouldn't select them in the future if I need another roof replacement.